What if I have contacted my supplier and still need help?
If you cannot resolve the issue with your supplier, you can contact the CRU’s Cu [...]
Who should I contact if I don’t receive the credit?
Suppliers will place further information on their websites with the exact dates [...]
If I switch supplier, will I receive the credit twice?
It is the electricity supplier that you are registered with on 27 October 2022 f [...]
I have a prepay meter, how will I know when I have received the credit?
Prepay customers will be notified by their supplier via an email/text message/me [...]
If there is a change in account holder (i.e. if I move out), will I still get the credit?
It is the account holder registered to the supplier on the 27 October 2022 for t [...]
What if I switch electricity supplier, will I still get the credit?
Yes. For the purposes of the first payment period, if you switch electricity sup [...]
My account is currently paid up to date or in credit – how can I access the government credit?
Should your first billable amount after the credit is applied to your account, b [...]
Can the credit be used to pay off my gas debt?
No. The credit cannot be used towards gas debt. The scheme has been designed as [...]
Can the credit be used to pay off debt?
Yes. The credit can be used to pay off debt that a domestic customer has on thei [...]
Can the credit be used to re-connect electricity supply?
Yes. The credit can be used towards the fee to re-connect a domestic electricity [...]
Can the credit be used to re-connect electricity supply?
Yes. The credit can be used towards the fee to re-connect a domestic electricity [...]
Is the scheme means tested?
No. It is not means tested, as the application of such criteria would override t [...]
Will people with multiple residences, for example holiday homes, be eligible?
The scheme will apply to every domestic electricity account holder. This means t [...]
My electricity bill is included in my rent, will I still get the credit?
For operational reasons the scheme can only credit the domestic electricity acco [...]
How will the credit be applied to my account?
The credit will be automatically applied to your account, either as a credit on [...]
When will I receive the payment?
Electricity suppliers will credit customer accounts between 1 November 2022 – 31 [...]
I have a prepay meter, will I still receive the credit?
Yes. The scheme will apply to all domestic electricity accounts, including pay a [...]
Who is eligible?
The scheme will apply to all domestic electricity accounts6 which are registered [...]
Why did I not receive 200 euro ?
The credit is applied to your bill as €183.49 with a VAT rate of 9%. This equate [...]
How do I sign up ?
There is no need to sign up, the scheme will be automatic and apply to all domes [...]