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You sure can! Whether you are a household, community, business, public or private building user, if you currently buy electricity anywhere on the island of Ireland, you can switch and buy your electricity from Community Power.
You can switch in 3 simple steps. Click here to get started.
Meter
There are three main types of electricity meters in use as per the ESB Networks –
- Mechanical revolving disc meters
- Electronic meters
- Pay as You Go meters
If you’re not sure what kind of meter you have, please read on.
What type of meter do I have?
To identify the type of meter you have, look at the descriptions below. To find out how to read your meter, select the relevant option.
Mechanical Meter
This meter is the most common type of meter in domestic dwellings. It has a revolving disc and one row of numbers. There are two different types – 24 Hr Revolving Disc Meter and Time of Day Meter.
Business customers may have a Wattless Meter installed. The Wattless meter is distinguished from Standard Meters or Day & Night Meters by the letters kVArh located near its register and is read in the same way.
Electronic Meter
For most commercial and some industrial premises, Non Quarter Hourly (NQH) metering is used. Many of these meters have electronic registers with one electronic meter display capable of scrolling through multiple register readings. Larger customers may also have additional current transformers. Electronic meters are also installed in some domestic premises.
Pay As You Go Meter
Your electricity supplier may arrange for a Pay as You Go meter to be installed at your premises. Each Pay as You Go meter has two elements, a customer keypad and an ESB Networks main meter.
It is important to note that even if you have a Pay as You Go meter, a meter reader will still call to read the main meter.
Click Here for More Information
Safety Tip
Please be careful when reading your meter, especially if it is up high or in an inaccessible place.
Smart Meters
Once we receive your EA request, we will notify ESB Networks, who will add your request to their deployment programme for rolling out Smart Meters across Ireland. The time it will take to receive your meter, will depend on where ESBN is deploying at the time. ESBN aim to provide eligible early adopters with a smart meter within 6 months irrespective of which areas they are officially rolling out meters to – this is on a best efforts basis.
Not all customers are currently eligible for a smart meter. ESBN is focusing on 24hr meter replacements and has started replacing day/night meters. Please remember that if ESBN exchanges your day/night meter, you will need to change to our SST tariff and must provide your consent to do so before being added to the list for a Smart Meter.
Once you have completed the form, we will confirm whether you are eligible for an early adopter smart meter exchange. If you are not eligible we will notify you by email.
If you would like to engage directly with ESBN in relation to your smart meter exchange, please contact them on 1800 928 123 or 01 698 5005
Please only fill in your details if you are a customer of Community Power.
*Only available for customers with MCC01 (24 Hr meter) or MCC02 (Day & Night meter).
A Smart Meter will enable the move to a low-carbon electricity network, the development of smart grids and support the electrification of heat and transport, local renewable generation and micro generation. ‘It will also eliminate the need for estimated bills. The ESB Networks with the roll-out of the National Smart Metering Programme (NSMP) involves replacing all existing electricity meters with Smart Enabled Meters. The roll out programme will be delivered in a phased approach, commencing with an initial delivery of 250,000 meters in 2019 – 2020 (they are in Cork, Laois, Kildare, Dublin, Cavan. Donegal, Waterford, Galway and many more to come) and approximately 500,000 meters in each of the 4 subsequent years.
Ireland’s smart meter upgrade programme will ensure that customers and businesses are provided with the next generation of electricity meters that are being rolled out across Europe and internationally. This new technology will replace older meters and will make available new products and services bringing benefits to Irish consumers, the environment and the economy. Smart meters will make the supplier switching process easier and empower consumers to make a more informed choice for their energy needs.
You can read more about the smart meter roll out here.
ESB networks are replacing your meters to smart meters
Micro-generation
Microgeneration or microgen is the generation of renewable electricity from renewable technologies, for example solar panels.
Microgenerators generate clean renewable energy to meet some or all of the electricity demands of a household or business.
The Microgeneration Support Scheme incentivises customers to reduce their carbon footprint by allowing those with registered micro-generation devices to sell this excess electricity back to Ireland’s electricity grid.
Customers who own a micro-generator such as solar PV array, micro-wind, micro-hydro or renewable micro-CHP are eligible for this scheme.
For a home owner, you will need to check your meter type.
For homes with a smart meter and it has been installed then you are required to complete an NC6 form with ESBN.
For homes with a 24hr meter (on your invoice you will find MCC01, MCC12, MCC16) installed, then you must have a smart meter installed by ESBN and to complete an NC6 form.
For homes with other types of meter, then ESBN will provide a deemed export and then an NC6 form will need to be completed with ESBN.
**All above requirements must be met by the home owner to be eligible**
To be eligible for micro-generation payments, ESB Networks will first need to be notified of your microgeneration installation.
ESB networks will then begin to record your data and what you are exporting to the grid.
This is done by completing an NC6 form. This form would have been completed with your technician at the time of installation.
However, if you’re not sure if the NC6 form has been completed and submitted, please contact ESB Networks on 1800 372 757 – Download a NC6 Microgeneration Form here. You will need your installation company to complete this form.
The Clean Export Guarantee (CEG) tariff represents the first phase of a comprehensive enabling framework for micro-and small-scale generators in Ireland.
It will allow any excess electricity that is being produced in your home to be exported to the national grid and receive payment.
The Clean Export Guarantee (CEG) will be available to both new and existing micro- and small-scale generators up to 50kW, subject to the eligibility criteria established by the Commission for Regulation of Utilities (CRU).
The type of export depends of the type of meter you have installed at home. If you have a smart meter installed then it has a Metered Export type which means the actual energy that is generated, is measured and payment is made.
All other types of meters have a Deemed Export. This type of export assumes that the majority of the electricity you generate is being used at home.
This calculation has been decided by the Commission for Regulation of Utilities (CRU) with government oversight. There is no mechanism to change this amount except for the installation of a smart meter to record actual consumption and therefore the surplus generated.
Your energy provider has no role in determining this export value.
The calculation of the deemed export is based on the following factors and has been set by the Commission for Regulation of Utilities (CRU).
The following formula determines the Deemed Export Quantity:
Deemed Export Quantity
MEC x Capacity Factor x Export Factor x Provision Interval MEC
See NC6 form which the customer is required to submit to ESBN – Download a NC6 Microgeneration Form here.
Capacity Factor
This is a calculation from the CRU and is set at 9.7%
Export Factor
This is a calculation from the CRU and is set at 35%
Provisional interval
This is a calculation for solar installations that takes account of how microgeneration works in practice during the day and from season to season.
A smart meter is required to be eligible for actual metered exports.
For customers that are not yet eligible for a smart meter:
ESBN will provide a deemed (estimated) export and you must complete an NC6 form with ESBN
Please note, if a customer has refused or refuses the installation of a smart meter, then they will not be eligible for a deemed export profile.
If a customer has refused or refuses the installation of a smart meter and now wants to avail of the scheme, they must request the installation of a smart meter, this can be done through their supplier or ESBN.
If you have registered as a Microgeneration customer and have a smart meter installed you can read your total export of electricity by doing the following;
Press the left blue button on your smart meter 7 times until you see A- being displayed in the top right-hand corner of the screen. This will display the Kilowatt hours (KWh’s) of energy you have exported to the grid.
Community Power has set a rate of 13.5 cent per kWh produced.
Billing
If an actual meter reading is submitted to Community Power on the 30th or 31st of a calendar month then the ‘Actual’ KW usage amount will be reflected on your Invoice and billed accordingly (Note: not applicable to smart meters, where ESBN does not accept customer reads).
In all other circumstances you will receive a ‘Community Power Estimate’ (CP-E). If a meter reading is submitted mid-month then this reading is applied to your account and a daily KW usage estimate, based on your annual usage (provided by ESBN), is added to this actual read for the remaining days in any given calendar month. As a result, the calculated ‘Community Power Estimate’ for any monthly Billing Period where a reading has been submitted before the 30th/31st of the month is based on ESBN reading data and should accurately reflect your usage for the full calendar month.
We suggest and encourage all our customers who do not have a Smart Meter to submit a reading monthly on the 30th or 31st of the month to ensure accurate billing for your usage. If you have any queries in relation to your bill please email info@communitypower.ie
In order to display a ‘fuel mix’ specific to Community Power we are required to make a submission to the Single Electricity Market (SEMO) to have our own bespoke fuel mix calculated. The calculations are always done for the previous year (in 2022 the Fuel Mix displayed is the year of operation Jan 2020-Dec 2020 ). As we have been operational for over a year, we have provided our first submission for our fuel mix. This will be reflected for the first time in the fuel mix calculated at the end of 2022 and will show our fuel mix for the year Jan 2021 – Dec 2021.
Any supplier who has not applied to SEMO for their Fuel mix disclosure must display the ‘Residual Fuel Mix’ on their bills and this is compared to the ‘All Island Average’ fuel mix. As a result, the Fuel Mix figures currently displayed on our Community Power bills (and below) do not accurately reflect the renewable content of our generation and supply, rather the Irish Residual Fuel Mix for years Jan 2020 – Dec 2020.
The Commission for Regulation of Utilities (CRU) considers the residual fuel mix as “the fuel mix which is left over from the All-Island fuel mix after individual supplier’s fuel mixes have been calculated.”
The majority of our current generators are hydro generators and following our success in the ‘community pot’ of the Renewable Energy Support Scheme (RESS) auction in September 2020, we intend to build 2 X 5MW Community Owned Solar Farms in 2021.
The following table displays the Community Power fuel fix (ROI Residual fuel mix) for year January to December 2020.
Our goal is to generate Irish community owned renewable energy as opposed to offsetting international renewable generation to improve our Fuel Mix credentials.
We will bill you monthly by direct debit. We can send your bill via email or post. When you sign up it will ask for your preference.
Payment will be processed and taken from your account 14 days after your bill issue date.
EAB means the Estimated Annual Bill. It is a way for customers to be able to compare and contrast tariffs between electricity suppliers. It is designed based on the CRU’s (Customer Regulatory Organisation of Ireland) typical annual consumption figures for electricity. This is 4,200 kWh of electricity per annum. This is used as a guideline for the customer.
(Unit Rate x CRU typical annual electricity consumption value) + (Standing Charge + Service Charge + PSO) X 365 days
DUoS stands for Distribution Use of System. A DUoS charge is a fee that ESB Networks charges Community Power for use of the Electricity Distribution System. Community Power will pass this on to you in your Electricity Bill.
The amount of DUoS that ESB Networks charges Community Power for each customer depends on which DUoS Group a customer is classified as, which can be based on several factors including the voltage a premises is connected at, the type of meter installed, or if electricity is exported.
DUoS Group Name Description
DG1 Urban Domestic Customers
DG2 Rural Domestic Customers
DG3 Unmetered Public Lighting
DG4 Other Unmetered Connections
DG5 Low Voltage Non-Domestic Non-MD Customers
DG5A Low Voltage Non-Domestic Non-MD Autoproducers (Exporters)
DG5B Low Voltage Non-Domestic Non-MD Autoproducers (Importers)
DG6 Low Voltage Non-Domestic MD Customers
DG6A Low Voltage Non-Domestic MD Autoproducers (Exporters)
DG6B Low Voltage Non-Domestic MD Autoproducers (Importers).
This package of allowances is in regards to the costs of running your household. The package is available to everyone aged over 70 and to people under age 70 in certain circumstances.
If you change your electricity supplier, it is your responsibility to notify the Department of this change. You must provide proof of your new energy provider (utility bill in your name) from the change date.
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) .
When you want to close your account or are moving to a new house, you need to take the following steps:
Step 1. You will need to give us notice by phone, email or post.
Step 2. The closure notice must include the following: – Your name and MPRN number (see top of latest Bill) – A closing meter reading – Forwarding address so we can send you your final bill.
We will only accept a termination notice from the authorised account holder or the nominated representative that we have on record. If you cannot provide a final reading you will be final billed based on an estimated reading provided to us, by ESB Networks Ireland.
In the unlikely event that you don’t inform us that you are moving out you will be held responsible for any energy used up to the date the meter is disconnected for vacancy or a new customer moves into the premises. We will pursue unpaid debts using our debt collection procedures. All unpaid debts will be subject to our normal debt collection procedures.
We may withhold supplying energy or opening an account with us in your name until all outstanding debt is paid. You may not be able to open a new account in a new premise with us until all your outstanding debt is paid. Unpaid debts may be transferred to a new account and this will depend on individual circumstances.
Step 3. Once we have a final reading and a forwarding address, we will issue you with your final bill no later than six weeks from the effective date of the change of supplier or account closure taking place.
Your final bill will include information about any credit due to you. We will refund any credit owing to you, either directly into your bank or if you require a cheque payment, please contact us on 067 56005. We will make any credit payment to you within 2 months of your final bill date.
Generating
Electricity Networks & Regulations
The MPRN is an 11 digit number which can be found at the top of an electricity bill or can be gotten by a landlord or by phoning the ESBN. It is a unique number that is specific to a property. This number is required for any general enquiry and also if your are switching suppliers.
The CRU has a statutory responsibility to protection energy consumers. One way the CRU discharges this responsibility is through the Electricity and Gas Suppliers’ Handbook. The Handbook acts as the ‘rulebook’ for suppliers with regard to all interactions with energy customers. The Handbook is a mix of principles and rules which all suppliers must adhere to.
The Handbook is split into a number of codes of practice for issues such as billing, disconnections, complaint handling, vulnerable customers, etc. The Handbook also contains a number of codes for non-household customers which suppliers must also comply with providing protections for small and medium sized businesses (SMEs).
The CRU manages the Handbook and conducts reviews to take account of developments in the energy market. The most recent review of the Handbook was conducted in 2016/17 and was subject to a number of rounds of public consultation and engagement with industry and consumer interest groups.
ESBN ensures that electricity gets to homes and businesses of our 2.3million electricity customers, safely and efficiently. They have invested billions in the electricity network over the last 10 years so communities and businesses can grow and develop. https://www.esbnetworks.ie/
ESB Networks continues to operate normally however we are taking precautions like remote working so we may not be able to respond to your query as quickly as possible. We are asking our customers to use the various digital platforms as the first point of contact for routine services and general enquiries:
- To report a power outage click https://www.esbnetworks.ie/apps/faultlogging
- If you have a power outage, you can check for an estimated restoration time here https://www.esb.ie/esb-networks/powercheck/
- To apply for a New Connection click here https://www.esbnetworks.ie/new-connections
- To track a New Connection click here https://www.esbnetworks.ie/new-connections
- To send in a meter reading: Phone 1800 337 777 (021 2386444) OR click https://www.esbnetworks.ie/existing-connection/meters-readings/submit-a-meter-reading OR email: reading@esb.ie ; OR TEXT your reading to 087 960 9223 in the format: MPRN (space), Reading.
- For general enquires : phone 1800 372 757 (021 2386555) OR Email esbnetworks@esb.ie (open 8.30am to 6 pm Monday to Friday and 8.30am to 1.30pm on Saturday excluding public holidays).
- For Smart Metering queries: phone 1800 928 123 (01 6985005) Monday-Friday 8.30am – 6pm, excluding public holidays.
- We are also available on Twitter @esbnetworks and Facebook: @ESBNetworks
- For more information and further safety information you can check our website www.esbnetworks.ie
For Faults and Emergencies call 1800 372 999, OR 021 2382410 (available 24 hours, 7 days a week).
Vulnerable Customers
Please note, if you are registering as a vulnerable customer, we reserve the right to ask for medical certification to confirm.
If you have any questions, please phone 067 56005
Commission for Regulation of Utilities – Customer Credit
There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts.
Customers do not need to contact their suppliers. For credit pay (bill pay) customers, the credits will be applied automatically to your account and will appear on your bills. For prepay customers, suppliers will send direct notifications (ether a letter or an email) to explain how you can redeem the credits.
The credit is applied to your bill as €183.49 with a VAT rate of 9%. This equates to a benefit of €200 after VAT. Please see example below.
(Credit applied before VAT, as it should appear on bills, equates to €200 after VAT)
The scheme will apply to all domestic electricity accounts6 which are registered with an electricity supplier in the Republic of Ireland. This means that all registered customers with a classification of DG1 (urban domestic customers) or DG2 (rural domestic customers) on the 27 October 2022 for the first payment period, 20 December 2022 for the second payment period and 27 February 2023 for the third payment period, will be eligible.
Yes. The scheme will apply to all domestic electricity accounts, including pay as you go customers.
Prepay customers will be notified by their supplier via a letter or email to explain how they can redeem their credits.
Electricity suppliers will credit customer accounts between 1 November 2022 – 31 December 2022 for the first payment, between 1 January 2023 – 28 February 2023 for the second payment period and between 1 March 2023 – 30 April 2023 for the third payment. However, the credit may not appear on a customers’ bill during these payment periods, this will depend on individual customer billing cycles.
The credit will be automatically applied to your account, either as a credit on your bill or as a top-up on your prepay meter. Should your first billable amount after the credit is applied to your account be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).
For operational reasons the scheme can only credit the domestic electricity account holder.
The Department of the Environment, Climate and Communications advise as follows:
6 DG1 and DG2 accounts
An Coimisiún um Rialáil Fóntas Commission for Regulation of Utilities
19
The Department of the Environment, Climate and Communications is working with the Department of Housing, Local Government and Heritage, and the Residentials Tenancies Board (RTB) to publicise and increase awareness of the Electricity Costs Emergency Benefit Scheme to ensure those in rented accommodation who hold the electricity account receive benefit from the payments. In the event that a dispute should arise, there are existing dispute resolution mechanisms provided by the RTB to landlords and tenants. The RTB encourages parties to engage with its mediation service where agreements are reached in over 70% of cases.
The scheme will apply to every domestic electricity account holder. This means that holiday homes with a domestic electricity account in Ireland will be included in the scheme.
The scheme uses the above single eligibility criteria, enabling payments to reach customers accounts as early as possible.
No. It is not means tested, as the application of such criteria would override the automatic nature of the current scheme, be cumbersome for customers by requiring formal application and significantly delay the automatic crediting of customer accounts.
Yes. The credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).
Yes. The credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).
Yes. The credit can be used to pay off debt that a domestic customer has on their electricity account.
No. The credit cannot be used towards gas debt. The scheme has been designed as a payment to be made in the form of a credit to each domestic electricity account holder in Ireland. The scheme uses this single eligibility criteria to enable payments to be made to benefit the broadest range of households (many households do not have a gas connection) from relief on their energy bills.
Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).
Yes. For the purposes of the first payment period, if you switch electricity supplier between 27 October 2022 and 31 December 2022, it is the supplier you were with on 27 October 2022 that will be responsible for providing you with the credit. For the purposes of the second payment period, if you switch between 20 December 2022 and 27 February 2023, it is the supplier you were with on 20 December 2022 that will be responsible for providing you with the credit. For the purposes of the third payment period if you switch between 27 February and 30 June, it is the supplier you were with on the 27 February that will be responsible for providing you with the credit. A supplier may apply the credit to your closing bill if applicable or credit you back via the means by which you pay your bills.
It is the account holder registered to the supplier on the 27 October 2022 for the purposes of the first payment period, 20 December 2022 for the purposes of the second payment period and 27 February 2023 for the third payment period who is eligible to receive the credit(s).
Prepay customers will be notified by their supplier via an email/text message/message on top-up note to inform them that the credit has been applied to their account. Depending on your prepay meter type, your prepay vend requirements to redeem your credits may vary. Your supplier will contact you with specific instructions in this regard on how to redeem your credits.
It is the electricity supplier that you are registered with on 27 October 2022 for the purposes of the first payment period, 20 December for the purposes of the second payment period and 27 February 2023 for the purposes of the third payment period, that will be responsible for providing you with the credit(s). Customers will not be credited twice in each of the respective payment periods.
Suppliers will place further information on their websites with the exact dates the credit will show on their customers Electricity Bills. The date you receive your credit will depend on the date that your supplier normally sends you your bill. If you haven’t received your credit by 31 January 2023 for the purposes of the first payment period, 31 March 2023 for the purposes of the second payment period and 31 May for the third payment period, you should contact your electricity supplier in the first instance. You can find the contact details for your electricity supplier on your most recent bill or statement.
If you cannot resolve the issue with your supplier, you can contact the CRU’s Customer Care Team for assistance.
The CRU provides a free and easy to use complaint resolution service for customers with unresolved complaints. We will deal with all complaints as quickly as possible and provide you with an outcome that is clear and easy to understand. Please note that you have to complete your supplier’s complaint process first – this makes sure they have an opportunity to address the issue first.
You can contact the CRU Customer Care Team on 1800 404 404 or email customercare@cru.ie