Frequently Asked Questions

Frequently Asked Questions2022-11-11T20:07:19+00:00



How to Read your Meter?2022-09-13T08:36:18+00:00

There are three main types of electricity meters in use as per the ESB Networks –

  • Mechanical revolving disc meters
  • Electronic meters
  • Pay as You Go meters

If you’re not sure what kind of meter you have, please read on.

What type of meter do I have?

To identify the type of meter you have, look at the descriptions below. To find out how to read your meter, ​select the relevant option.

Mechanical Meter

This meter is the most common type of meter in domestic dwellings. It has a revolving disc and one row of numbers. There are two different types – 24 Hr Revolving Disc Meter and Time of Day Meter.

Business customers may have a Wattless Meter installed. The Wattless meter is distinguished from Standard Meters or Day & Night Meters by the letters kVArh located near its register and is read in the same way.


Electronic Meter

For most commercial and some industrial premises, Non Quarter Hourly (NQH) metering is used. Many of these meters have electronic registers with one electronic meter display capable of scrolling through multiple register readings. Larger customers may also have additional current transformers. Electronic meters are also installed in some domestic premises.


Pay As You Go Meter

Your electricity supplier may arrange for a Pay as You Go meter to be installed at your premises. Each Pay as You Go meter has two elements, a customer keypad and an ESB Networks main meter.

It is important to note that even if you have a Pay as You Go meter, a meter reader will still call to read the main meter.

Click Here for More Information

Safety Tip

Please be careful when reading your meter, especially if it is up high or in an inaccessible place.

Smart Meters

What is a Smart meter and can I get one?2022-08-17T14:38:41+00:00

A Smart Meter will enable the move to a low-carbon electricity network, the development of smart grids and support the electrification of heat and transport, local renewable generation and micro generation. ‘It will also eliminate the need for estimated bills. The ESB Networks with the roll-out of the National Smart Metering Programme (NSMP) involves replacing all existing electricity meters with Smart Enabled Meters.   The roll out programme will be delivered in a phased approach, commencing with an initial delivery of 250,000 meters in 2019 – 2020 (they are in Cork, Laois, Kildare, Dublin, Cavan. Donegal, Waterford, Galway and many more to come) and approximately 500,000 meters in each of the 4 subsequent years.

Ireland’s smart meter upgrade programme will ensure that customers and businesses are provided with the next generation of electricity meters that are being rolled out across Europe and internationally. This new technology will replace older meters and will make available new products and services bringing benefits to Irish consumers, the environment and the economy. Smart meters will make the supplier switching process easier and empower consumers to make a more informed choice for their energy needs.


You can read more about the smart meter roll out here. 


How to Read a Smart Meter?2022-05-23T09:11:01+00:00

Click Here

Who will change our meter to a smart meter ?2022-05-18T10:21:17+00:00

ESB networks are replacing your meters to smart meters


What is Micro-generation ?2022-06-02T14:19:12+00:00

Microgeneration or microgen is the generation of renewable electricity from renewable technologies, for example solar panels.

Microgenerators generate clean renewable energy to meet some or all of the electricity demands of a household or business.

The Microgeneration Support Scheme incentivises customers to reduce their carbon footprint by allowing those with registered micro-generation devices to sell this excess electricity back to Ireland’s electricity grid.

Who is eligible for the Microgeneration Support Scheme?2022-06-28T14:09:25+00:00

Customers who own a micro-generator such as solar PV array, micro-wind, micro-hydro or renewable micro-CHP are eligible for this scheme.

For a home owner, you will need to check your meter type.

For homes with a smart meter and it has been installed then you are required to complete an NC6 form with ESBN.

For homes with a 24hr meter  (on your invoice you will find MCC01, MCC12, MCC16)  installed, then you must have a smart meter installed by ESBN and to complete an NC6 form.

For homes with other types of meter, then ESBN will provide a deemed export and then an NC6 form will need to be completed with ESBN.

**All above requirements must be met by the home owner to be eligible**

What is an NC6 form ?2024-03-21T09:40:04+00:00

To be eligible for micro-generation payments, ESB Networks will first need to be notified of your microgeneration installation.

ESB networks will then begin to record your data and what you are exporting to the grid.

This is done by completing an NC6 form. This form would have been completed with your technician at the time of  installation.

However, if you’re not sure if the NC6 form has been completed and submitted, please contact ESB Networks on 1800 372 757 – Download a NC6 Microgeneration Form here. You will need your installation company to complete this form.



What is the Clean Export Guarantee (CEG)?2022-08-17T15:19:28+00:00

The Clean Export Guarantee (CEG) tariff represents the first phase of a comprehensive enabling framework for micro-and small-scale generators in Ireland.

It will allow any excess electricity that is being produced in your home to be exported to the national grid and receive payment.

The Clean Export Guarantee (CEG) will be available to both new and existing micro- and small-scale generators up to 50kW, subject to the eligibility criteria established by the Commission for Regulation of Utilities (CRU).

What is the difference between Metered Export & Deemed Export?2022-06-28T14:39:59+00:00

The type of export depends of the type of meter you have installed at home. If you have a smart meter installed then it has a Metered Export type which means the actual energy that is generated, is measured and payment is made.

All other types of meters have a Deemed Export. This type of export assumes that the majority of the electricity you generate is being used at home.

This calculation has been decided by the Commission for Regulation of Utilities (CRU) with government oversight. There is no mechanism to change this amount except for the installation of a smart meter to record actual consumption and therefore the surplus generated.

Your energy provider has no role in determining this export value.

How is the Deemed Export electricity calculated?2022-06-28T14:47:28+00:00

The calculation of the deemed export is based on the following factors and has been set by the Commission for Regulation of Utilities (CRU).

The following formula determines the Deemed Export Quantity:


Deemed Export Quantity

MEC x Capacity Factor x Export Factor x Provision Interval MEC

See NC6 form which the customer is required to submit to ESBN – Download a NC6 Microgeneration Form here.

Capacity Factor

This is a calculation from the CRU and is set at 9.7%

Export Factor

This is a calculation from the CRU and is set at 35%

Provisional interval

This is a calculation for solar installations that takes account of how microgeneration works in practice during the day and from season to season.

A smart meter is required to be eligible for actual metered exports.

What happens if I have microgeneration installed at my home but don’t have a smart meter installed?2022-06-28T14:50:35+00:00

For customers that are not yet eligible for a smart meter:

ESBN will provide a deemed (estimated) export and you must complete an NC6 form with ESBN

Please note, if a customer has refused or refuses the installation of a smart meter, then they will not be eligible for a deemed export profile.

If a customer has refused or refuses the installation of a smart meter and now wants to avail of the scheme, they must request the installation of a smart meter, this can be done through their supplier or ESBN.

Can I view my exported data on my Smart Meter?2022-08-17T15:24:54+00:00

If you have registered as a Microgeneration customer and have a smart meter installed you can read your total export of electricity by doing the following;

Press the left blue button on your smart meter 7 times until you see A- being displayed in the top right-hand corner of the screen. This will display the Kilowatt hours (KWh’s) of energy you have exported to the grid.

What is the Rate per kWh for the Clean Energy Guarantee?2023-06-02T14:03:12+00:00

Community Power has set a rate of 20 cent per kWh produced effective from 1st July 2023


What is DUoS?2020-05-23T17:48:24+00:00

DUoS stands for Distribution Use of System. A DUoS charge is a fee that ESB Networks charges Community Power for use of the Electricity Distribution System. Community Power will pass this on to you in your Electricity Bill.

The amount of DUoS that ESB Networks charges Community Power for each customer depends on which DUoS Group a customer is classified as, which can be based on several factors including the voltage a premises is connected at, the type of meter installed, or if electricity is exported.

DUoS Group Name Description

DG1 Urban Domestic Customers

DG2 Rural Domestic Customers

DG3 Unmetered Public Lighting

DG4 Other Unmetered Connections

DG5 Low Voltage Non-Domestic Non-MD Customers

DG5A Low Voltage Non-Domestic Non-MD Autoproducers (Exporters)

DG5B Low Voltage Non-Domestic Non-MD Autoproducers (Importers)

DG6 Low Voltage Non-Domestic MD Customers

DG6A Low Voltage Non-Domestic MD Autoproducers (Exporters)

DG6B Low Voltage Non-Domestic MD Autoproducers (Importers).

What is EAB?2024-01-30T19:41:00+00:00

EAB means the Estimated Annual Bill. It is a way for customers to be able to compare and contrast tariffs between electricity suppliers.  It is designed based on the CRU’s (Customer Regulatory Organisation of Ireland) typical annual consumption figures for electricity. This is 4,200 kWh of electricity per annum. This is used as a guideline for the customer.

(Unit Rate x CRU typical annual electricity consumption value) + (Standing Charge + Service Charge + PSO) X 365 days

1st March 2024




The Household Benefits Package – Switching To Community Power2020-05-23T17:48:23+00:00

This package of allowances is in regards to the costs of running your household. The package is available to everyone aged over 70 and to people under age 70 in certain circumstances.

If you change your electricity supplier, it is your responsibility to notify the Department of this change. You must provide proof of your new energy provider (utility bill in your name) from the change date.

If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) .

How often do you bill?2020-05-23T17:48:23+00:00

We will bill you monthly by direct debit. We can send your bill via email or post. When you sign up it will ask for your preference.

Payment will be processed and taken from your account 14 days after your bill issue date.

What action is required if I’m moving out of a premises and I am already a customer?2020-05-23T17:45:56+00:00

When you want to close your account or are moving to a new house, you need to take the following steps: 

Step 1. You will need to give us notice by phone, email or post. 

Step 2. The closure notice must include the following: – Your name and MPRN number (see top of latest Bill) – A closing meter reading – Forwarding address so we can send you your final bill. 

We will only accept a termination notice from the authorised account holder or the nominated representative that we have on record. If you cannot provide a final reading you will be final billed based on an estimated reading provided to us, by ESB Networks Ireland.

In the unlikely event that you don’t inform us that you are moving out you will be held responsible for any energy used up to the date the meter is disconnected for vacancy or a new customer moves into the premises. We will pursue unpaid debts using our debt collection procedures. All unpaid debts will be subject to our normal debt collection procedures. 

We may withhold supplying energy or opening an account with us in your name until all outstanding debt is paid. You may not be able to open a new account in a new premise with us until all your outstanding debt is paid. Unpaid debts may be transferred to a new account and this will depend on individual circumstances. 

Step 3. Once we have a final reading and a forwarding address, we will issue you with your final bill no later than six weeks from the effective date of the change of supplier or account closure taking place. 

Your final bill will include information about any credit due to you. We will refund any credit owing to you, either directly into your bank or if you require a cheque payment, please contact us on 067 56005. We will make any credit payment to you within 2 months of your final bill date.

What is our Fuel Mix?2023-12-07T09:50:22+00:00

Fuel Mix Explanation

Energy suppliers all have to confirm the “greenness” of their energy in our fuel mix disclosures. Many of those who have 100% have been verified through purchasing green energy certificates (Guarantee of Origin – GOO) from green energy generated anywhere from here to Europe. Our focus is on building and supporting Irish owned green generation and credentials as opposed to offsetting international renewable generation .

We support IRISH generated renewable energy through community energy projects, some of which will be coming on stream in the next year to two years. We have worked hard to push community green energy generation to the front of the queue. Once our community owned solar farms are completed, we aim to undertake the Green Source Verification of our fuel mix which will show a higher percentage of renewable energy sources – and you can be confident it will be renewable electricity generated in Ireland.


The following table displays the Community Power fuel fix (ROI Residual fuel mix) for year January 2022 to December 2022.


Our goal is to generate Irish community owned renewable energy as opposed to offsetting international renewable generation to improve our Fuel Mix credentials.

What is the difference between an Actual & Estimated Reading on your Bill?2021-11-11T10:52:07+00:00

If an actual meter reading is submitted to Community Power on the 30th or 31st of a calendar month then the ‘Actual’ KW usage amount will be reflected on your Invoice and billed accordingly (Note: not applicable to smart meters, where ESBN does not accept customer reads).

In all other circumstances you will receive a ‘Community Power Estimate’ (CP-E). If a meter reading is submitted mid-month then this reading is applied to your account and a daily KW usage estimate, based on your annual usage (provided by ESBN), is added to this actual read for the remaining days in any given calendar month. As a result, the calculated ‘Community Power Estimate’ for any monthly Billing Period where a reading has been submitted before the 30th/31st of the month is based on ESBN reading data and should accurately reflect your usage for the full calendar month.

We suggest and encourage all our customers who do not have a Smart Meter to submit a reading monthly on the 30th or 31st of the month to ensure accurate billing for your usage. If you have any queries in relation to your bill please email


What is cVPP?2021-07-01T18:38:56+00:00

A community-based Virtual Power Plant (cVPP)

Although local power generation by renewable sources is increasing, it has not yet had a real impact on radical decarbonisation of the energy sector, Changes need to be made by unlocking the potential of the prosumer. This project proposes a community-based Virtual Power Plant (cVPP), a novel model that can help organise & significantly boost renewable energy production & distribution at a local level.


Taking the VPP a step further

A virtual power plant (VPP) refers to a cluster of dispersed generator units, controllable loads & storage systems, aggregated to operate as a unique power plant. It enables integration of renewables & flexibility in demand in energy markets. Several VPP designs exist on the market developed by various organisations, however, implementation remained limited due to a top-down focus on technical parameters. The community-based version of a VPP is bottom-up and focusses on sustainability issues, by organizing a form of Collective Power, that is increasing the level of participation and control of the local community. The cVPP thus aims at taking the development of the VPP a step further.


Empowering prosumers – raising awareness – facilitate upscaling

The concept offers a community the opportunity to provide its energy needs with small-scale, distributed low-carbon technologies with participation from individual consumers, local energy companies or SMEs. It can empower prosumers and contribute to the democratisation of energy markets. This process spurs awareness & public engagement in the energy transition. By doing so, it facilitates upscaling of low-carbon energy community-driven initiatives that have, so far, missed critical mass to trigger the energy transition.



What is microgeneration?2022-08-04T16:29:09+00:00

Micro generation describes the production of electricity using small renewable generators. It is typically associated with installations in domestic or small business properties, like rooftop solar panels or small hydro or wind turbines. Micro generators produce less than 5.75 kW (single phase connection to the house) or 11 kW (3 phase connection to the house) of electrical power.

Micro generators can ‘spill’ power onto the grid, at times when power is being produced but not all of the power is being used on site.  For example solar pv panels on a school over a sunny weekend or holiday period.  In order to measure the amount of ‘spill’ from a micro generator, an export meter must be installed by ESB Networks.

More information to be announced shortly

I want to own/my community wants to own a renewable energy development/part of a renewable energy development, Can I/we do that in Ireland?2022-08-19T15:50:26+00:00

Almost!  We are preparing to develop four solar farms in Galway, Mayo and Tipperary.  Ownership of these solar farms will be open to the communities and citizens of Ireland, with priority to those living nearby, to allow all to share in the returns and benefits of renewable energy.  Each solar farm will be developed as individual legal entities, and all will be built on co-operative principles based on voluntary and open participation, will be autonomous and will be effectively controlled by shareholders or members that are located nearby.

We have taken part in the first auction of the Renewable Electricity Support Scheme (RESS) September 2020 and have been successful and again in 2022.  This scheme will provide support for the sale of solar electricity to the Irish market for the first time.

We are looking for communities and people who share in our vision of community and citizen owned renewable energy in Ireland, and want to own a share in a solar farm in Ireland.

You can pre-register your interest here now. 

I want to sell my renewable electricity to Community Power, Can I?2022-08-04T16:25:03+00:00

If you have a renewable generator, approximately 50 Kw or greater and you would like to sell your power to Community Power, we can offer a fair Power Purchase Agreement. Or if you or your organisation is exploring ‘on site’ renewable generation, and have a requirement for a licenced supply company, we can help.

The Irish government does have a framework to support microgeneration. We will be announcing more on this shortly.


Electricity Networks & Regulations

Who are the CRU?2020-05-23T17:51:05+00:00

The CRU has a statutory responsibility to protection energy consumers. One way the CRU discharges this responsibility is through the Electricity and Gas Suppliers’ Handbook. The Handbook acts as the ‘rulebook’ for suppliers with regard to all interactions with energy customers. The Handbook is a mix of principles and rules which all suppliers must adhere to.

The Handbook is split into a number of codes of practice for issues such as billing, disconnections, complaint handling, vulnerable customers, etc. The Handbook also contains a number of codes for non-household customers which suppliers must also comply with providing protections for small and medium sized businesses (SMEs).

The CRU manages the Handbook and conducts reviews to take account of developments in the energy market. The most recent review of the Handbook was conducted in 2016/17 and was subject to a number of rounds of public consultation and engagement with industry and consumer interest groups.

What is MPRN?2020-05-23T18:11:49+00:00

The MPRN is an 11 digit number which can be found at the top of an electricity bill or can be gotten by a landlord or by phoning the ESBN. It is a unique number that is specific to a property. This number is required for any general enquiry and also if your are switching suppliers.

Who are the ESB Networks?2020-05-23T17:52:12+00:00

ESBN ensures that electricity gets to homes and businesses of our 2.3million electricity customers, safely and efficiently. They have invested billions in the electricity network over the last 10 years so communities and businesses can grow and develop.

ESBN and their customer guide2020-11-10T10:57:31+00:00

ESB Networks continues to operate normally however we are taking precautions like remote working so we may not be able to respond to your query as quickly as possible. We are asking our customers to use the various digital platforms as the first point of contact for routine services and general enquiries:


For Faults and Emergencies call 1800 372 999,  OR 021 2382410  (available 24 hours, 7 days a week).

Vulnerable Customers

Vulnerable Customer – PSR and SSR2021-07-08T09:41:32+00:00

Please note, if you are registering as a vulnerable customer, we reserve the right to ask for medical certification to confirm.

If you have any questions, please phone 067 56005

Please CLICK HERE to complete the form

Commission for Regulation of Utilities – Customer Credit

How do I sign up ?2022-11-11T14:56:12+00:00

There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts.
Customers do not need to contact their suppliers. For credit pay (bill pay) customers, the credits will be applied automatically to your account and will appear on your bills. For prepay customers, suppliers will send direct notifications (ether a letter or an email) to explain how you can redeem the credits.

Why did I not receive 150 euro ?2023-12-07T10:32:11+00:00

The Government approved the Electricity Costs Emergency Benefit Scheme III, paving the way for three payments of €137.61 (excl. VAT) to be credited to all domestic electricity accounts. This is in recognition of pressures on households due to the exceptional rise in energy prices. Three payments of the Electricity Costs Emergency Benefit Payment will be made, in the December 2023, January 2024 and February 2024 billing cycles.

The credit is applied to your bill as €137.61 with a VAT rate of 9%. This equates to a benefit of €150 after VAT.

(Credit applied before VAT, as it should appear on bills, equates to €150 after VAT).


Who is eligible?2023-12-07T10:13:59+00:00

You will receive the electricity credits if you meet all of the following three points:

  1. You are a domestic customer. You can see this on this your latest electricity bill. (DG1 is an urban domestic customer and DG2 is a rural domestic customer).
  2. You are registered with an electricity supplier in the Republic of Ireland with a unique Meter Point Registration Number (MPRN). This is the number of your electricity meter, which is on your electricity bill, and;
  3. You are not identified as having a low usage electricity account.
I have a prepay meter, will I still receive the credit?2022-11-11T15:08:33+00:00

Yes. The scheme will apply to all domestic electricity accounts, including pay as you go customers.
Prepay customers will be notified by their supplier via a letter or email to explain how they can redeem their credits.

When will I receive the payment?2023-12-11T09:58:04+00:00

The exact date you receive the payment will depend on your electricity supplier. They will credit customer accounts as set out below:

Credit number Payment period

1 Between 1 December 2023 and 31 December 2023

2 Between 1 January 2024 and 29 February 2024

3 Between 1 March 2024 and 30 April 2024

However, the credit may not appear on your bill during these payment periods, as this will depend on the timing of your billing cycle. For example, if you received a bill in November 2023 then your next bill will be due in January 2024 (assuming you are billed bi-monthly), and the first credit should show on this bill.

How will the credit be applied to my account?2022-11-11T15:12:05+00:00

The credit will be automatically applied to your account, either as a credit on your bill or as a top-up on your prepay meter. Should your first billable amount after the credit is applied to your account be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

My electricity bill is included in my rent, will I still get the credit?2022-11-11T15:14:38+00:00

For operational reasons the scheme can only credit the domestic electricity account holder.
The Department of the Environment, Climate and Communications advise as follows:
6 DG1 and DG2 accounts
An Coimisiún um Rialáil Fóntas Commission for Regulation of Utilities
The Department of the Environment, Climate and Communications is working with the Department of Housing, Local Government and Heritage, and the Residentials Tenancies Board (RTB) to publicise and increase awareness of the Electricity Costs Emergency Benefit Scheme to ensure those in rented accommodation who hold the electricity account receive benefit from the payments. In the event that a dispute should arise, there are existing dispute resolution mechanisms provided by the RTB to landlords and tenants. The RTB encourages parties to engage with its mediation service where agreements are reached in over 70% of cases.

Will people with multiple residences, for example holiday homes, be eligible?2022-11-11T15:17:04+00:00

The scheme will apply to every domestic electricity account holder. This means that holiday homes with a domestic electricity account in Ireland will be included in the scheme.
The scheme uses the above single eligibility criteria, enabling payments to reach customers accounts as early as possible.

Is the scheme means tested?2022-11-11T15:22:40+00:00

No. It is not means tested, as the application of such criteria would override the automatic nature of the current scheme, be cumbersome for customers by requiring formal application and significantly delay the automatic crediting of customer accounts.

Can the credit be used to re-connect electricity supply?2022-11-11T15:29:02+00:00

Yes. The credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).

Can the credit be used to re-connect electricity supply?2022-11-11T15:33:50+00:00

Yes. The credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).

Can the credit be used to pay off debt?2022-11-11T15:36:33+00:00

Yes. The credit can be used to pay off debt that a domestic customer has on their electricity account.

Can the credit be used to pay off my gas debt?2022-11-11T15:38:42+00:00

No. The credit cannot be used towards gas debt. The scheme has been designed as a payment to be made in the form of a credit to each domestic electricity account holder in Ireland. The scheme uses this single eligibility criteria to enable payments to be made to benefit the broadest range of households (many households do not have a gas connection) from relief on their energy bills.

My account is currently paid up to date or in credit – how can I access the government credit?2022-11-11T15:40:14+00:00

Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

What if I switch electricity supplier, will I still get the credit?2023-12-11T10:01:20+00:00

Yes. The date your switch to your new electricity supplier is completed will determine which supplier holds your credit:

  • For the first payment period, if you switch electricity supplier between 29 November 2023 and 31 December 2023, it is the supplier you were with on 29 November 2023 that will be responsible for providing you with the credit.
  • For the second payment period, if you switch between 20 December 2023 and 29 February 2024, it is the supplier you were with on 20 December 2023 that will be responsible for providing you with the credit.
  • For the third payment period, if you switch between 28 February 2024 and 31 March 2024, it is the supplier you were with on 28 February 2024 that will be responsible for providing you with the credit.

A supplier may apply the credit to your closing bill if applicable or credit you back via the means by which you pay your bills.

When you switch electricity supplier, there is usually a gap between the day you request the switch, and the day the switch is confirmed by ESB Networks, in line with normal market operations. If you request to switch electricity supplier before the effective date for a credit payment period, but your switch to the new supplier does not complete until after the effective date, it is the supplier you are switching away from (your old supplier) that would hold your credit.

Please note, the date your switch was completed may not be the same as the date your new supplier started to bill you from. Your old and new suppliers should both be able to see the date your switch completed from their systems, so whichever one you talk to should be able to advise you of this date if there is any confusion about which supplier holds your credit.

If there is a change in account holder (i.e. if I move out), will I still get the credit?2023-12-11T10:02:39+00:00

If you are a registered account holder with an electricity supplier on the ‘effective’ date(s), you will still get a credit, as long as you are eligible. The effective dates:

  • 29 November 2023 for the first payment
  • 20 December 2023 for the second payment
  • 28 February 2024 for the third payment.
I have a prepay meter, how will I know when I have received the credit?2022-11-11T15:45:21+00:00

Prepay customers will be notified by their supplier via an email/text message/message on top-up note to inform them that the credit has been applied to their account. Depending on your prepay meter type, your prepay vend requirements to redeem your credits may vary. Your supplier will contact you with specific instructions in this regard on how to redeem your credits.

If I switch supplier, will I receive the credit twice?2023-12-11T10:04:13+00:00

No. If you switch supplier around the time of an effective date (29 November 2023, 20 December 2023 or 28 February 2024), you will receive the credit from the electricity supplier you were registered with on the effective date. You will not be credited twice in each of the respective payment periods.

Who should I contact if I don’t receive the credit?2023-12-11T10:07:01+00:00

Suppliers will place further information on their websites with the exact dates the credit will show on their customers Electricity Bills. The date you receive your credit will depend on the date that your supplier normally sends you your bill.

You can contact us at or 067 56005

What if I have contacted my supplier and still need help?2022-11-11T15:49:57+00:00

If you cannot resolve the issue with your supplier, you can contact the CRU’s Customer Care Team for assistance.
The CRU provides a free and easy to use complaint resolution service for customers with unresolved complaints. We will deal with all complaints as quickly as possible and provide you with an outcome that is clear and easy to understand. Please note that you have to complete your supplier’s complaint process first – this makes sure they have an opportunity to address the issue first.
You can contact the CRU Customer Care Team on 1800 404 404 or email

Who is low usage?2023-12-07T10:19:29+00:00

A low usage electricity account is one that used less than 150kWh of energy, in every three-month period (known as ‘quarters’) between 1 July 2022 and 30 June 2023. This amount of energy is roughly what you would use over three months if;

  • you had a fridge-freezer plugged in
  • you boiled a kettle twice a day, and
  • you had one light bulb on for two hours a day.[2]

You will also receive the credit if you have a microgeneration account. If you have a microgeneration account (for example, you have solar panels on your roof and you have registered these with ESB Networks), you will not be on the low usage list and will receive the credit.

[1] This calculation is made by ESB Networks for each domestic electricity meter, so it will be based on electricity used at your property between 1 July 2022 and 30 June 2023, even if you were not living there at the time.

[2] See for how much energy different appliances use. For our example, a typical fridge-freezer uses 1 kWh per day (90 kWh in 90 days), a kettle uses 0.25 kWh per boil (45 kWh in 90 days if boiled twice a day) and a 100W light bulb uses 1 kWh in 10 hours (if turned on for 2 hours a day, in 90 days this would use 18 kWh).

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