Frequently Asked Questions

We will bill you monthly by direct debit. We can send your bill via email or post. When you sign up it will ask for your preference.

Payment will be processed and taken from your account 14 days after your bill issue date.

EAB means the Estimated Annual Bill. It is a way for customers to be able to compare and contrast tariffs between electricity suppliers.  It is designed based on the CRU’s (Customer Regulatory Organisation of Ireland) typical annual consumption figures for electricity. This is 4,200 kWh of electricity per annum. This is used as a guideline for the customer.

(Unit Rate x CRU typical annual electricity consumption value) + (Standing Charge + Service Charge + PSO) X 365 days

* The calculations above are based on CRU approved annual consumption figures (4200 kWh’s p.a.). These figures may not reflect your actual consumption

* The prices outlined in the calculations are inclusive of VAT

* For the purposes of calculating Day/Night values we have used the assumption of (Day -50% usage) and (Night -50% usage)

DUoS stands for Distribution Use of System. A DUoS charge is a fee that ESB Networks charges Community Power for use of the Electricity Distribution System. Community Power will pass this on to you in your Electricity Bill.

The amount of DUoS that ESB Networks charges Community Power for each customer depends on which DUoS Group a customer is classified as, which can be based on several factors including the voltage a premises is connected at, the type of meter installed, or if electricity is exported.

DUoS Group Name Description

DG1 Urban Domestic Customers

DG2 Rural Domestic Customers

DG3 Unmetered Public Lighting

DG4 Other Unmetered Connections

DG5 Low Voltage Non-Domestic Non-MD Customers

DG5A Low Voltage Non-Domestic Non-MD Autoproducers (Exporters)

DG5B Low Voltage Non-Domestic Non-MD Autoproducers (Importers)

DG6 Low Voltage Non-Domestic MD Customers

DG6A Low Voltage Non-Domestic MD Autoproducers (Exporters)

DG6B Low Voltage Non-Domestic MD Autoproducers (Importers).

This package of allowances is in regards to the costs of running your household. The package is available to everyone aged over 70 and to people under age 70 in certain circumstances.

If you change your electricity supplier, it is your responsibility to notify the Department of this change. You must provide proof of your new energy provider (utility bill in your name) from the change date.

If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) .

When you want to close your account or are moving to a new house, you need to take the following steps: 

Step 1. You will need to give us notice by phone, email or post. 

Step 2. The closure notice must include the following: – Your name and MPRN number (see top of latest Bill) – A closing meter reading – Forwarding address so we can send you your final bill. 

We will only accept a termination notice from the authorised account holder or the nominated representative that we have on record. If you cannot provide a final reading you will be final billed based on an estimated reading provided to us, by ESB Networks Ireland.

In the unlikely event that you don’t inform us that you are moving out you will be held responsible for any energy used up to the date the meter is disconnected for vacancy or a new customer moves into the premises. We will pursue unpaid debts using our debt collection procedures. All unpaid debts will be subject to our normal debt collection procedures. 

We may withhold supplying energy or opening an account with us in your name until all outstanding debt is paid. You may not be able to open a new account in a new premise with us until all your outstanding debt is paid. Unpaid debts may be transferred to a new account and this will depend on individual circumstances. 

Step 3. Once we have a final reading and a forwarding address, we will issue you with your final bill no later than six weeks from the effective date of the change of supplier or account closure taking place. 

Your final bill will include information about any credit due to you. We will refund any credit owing to you, either directly into your bank or if you require a cheque payment, please contact us on 067 56005. We will make any credit payment to you within 2 months of your final bill date.