WEBSITE PRIVACY STATEMENT

The information contained in this website is for general information purposes only. The information is provided by Community Power PLC and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Community Power PLC. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Community Power PLC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Who we are:

Community Power PLC

93 Silver Street, Nenagh, Co. Tipperary.

Contact us on info@communitypower.ie 

Where do we process personal data:

Community Power PLC stores and process personal data in Ireland.

Purpose of the processing:

Community Power PLC process personal data for the following purpose(s):

• Client contact
• Client administration & billing
• Provision of a contracted service

The legal basis for this processing is (select as appropriate):

• Legitimate interests – If you complete the contact form or send us an email, you will reasonably expect that we will contact you.
• If you become a client, you will be entering into a contractual arrangement for us to provide you with a service and be able to bill you for same.

Data we collect:

Contact form:

Name, e-mail address, phone number, county and a free form message field which may or may not contain personal data, depending on what you type in. Please do not enter any medical or sensitive personal data in this form.

Sign Up form:

Name, address, e-mail address, phone number, MPRN, day and night Meter Readings, BIC and IBAN. These are all required to enter into a new electricity supply contract.

Links to other sites:

This site may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

Recipient(s) of the personal data:

There are no recipients of personal data.

Details of transfers to third country/countries:

We do not transfer data outside of the European Economic Area.

Data Retention period:

We will retain personal data provided through the contact form for up to two years after the contact. This is in case we need to rely upon the personal data to defend a legal action.

The retention period for the data processed for electricity supply purposes is to be advised.

Cookies

Cookies are small text files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

We use cookies on our site to understand where people find our site and where they come from. We use Google Analytics for this purpose.

You may block all of these cookies if you want. The only consequence of doing so might be that you cannot use the contact form or sign up form. If you need to contact us, send us an email at info@communitypower.ie. Otherwise the site should work OK.

You can find information on how to use browser settings to stop unwanted cookies at the following website: 

https://www.wikihow.com/Disable-Cookies 

Analytics

We use Google Analytics for identifying where people find and come to our website. This doesn’t identify a person individually and is effectively anonymous. Google Analytics is processed by Google in the US and is governed by the Privacy Shield agreement between the EU and US.

Security

We take appropriate measures to ensure the security of personal data under our control and to prevent unauthorised access, disclosure, modification, or destruction of data. We have defined procedures and protocols for processing personal data including:

• Information Security policy
• Data Retention policy

Detailed Data Retention policies are available on request.

All data stored on all mobile devices belonging to Community Power PLC are encrypted.

Other Purposes

Other purposes for which Community Power PLC might process personal data can include:

Legal Action:

Where necessary we will process personal data provided to us for the purposes of seeking legal advice or other legal purposes. Examples of such processing would include providing information to debt collection agencies in the event of persistent non-payment for products or services by an individual or Sole Trader.

Also, where we receive a formal request under Article 23 of the General Data Protection Regulation (GDPR) we may be required to disclose personal data of customers and contact form users to An Garda Síochána, the Revenue Commissioners, or other relevant organisation.

System Logs, Maintenance, and Investigation of Data Security Breaches:

We process certain data, including IP addresses, as part of our internal system logging on this website to support the diagnosis of issues and maintenance of the website. 

In addition, we will make use of detailed system logs on our webhosting platform and within our Content Management System to support investigations of Data Security breaches. 

Your rights:

You have the following rights in respect to the personal data that Community Power PLC hold on you. Please contact us at the address above in order to exercise any of these rights:

1. The right to be informed

You have the right to receive “fair processing information”.

1. The right of access

You have the right to obtain:

• Confirmation of your personal data being processed
• Access to a copy of your personal data
• And any other supplementary information

1. The right to rectification

You have the right to have your personal data corrected if it is inaccurate or incomplete

1. The right to erasure (includes withdrawal of consent)

You have the right to have your personal data erased, in the following circumstances:

• You withdraw consent.
• The personal data has to be deleted to comply with a legal obligation.
• The personal data was unlawfully processed.
• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected.
• Where you object to the processing and there is no superseding legitimate requirement to continue the processing.
• The personal data is processed in relation to the offer of “information society services” to a child.

1. The right to restrict processing

You have the right to ‘block’ or suppress processing of personal data

1. The right to data portability

You have the right to obtain and reuse their personal data for their own purposes across different services.

1. The right to object

You have the right to object to: 

• Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
• Direct marketing (including profiling).
• Processing for purposes of scientific/historical research and statistics.

1. Rights in relation to automated decision making and profiling

You the right not to be subject to a decision when:

• It is based on automated processing.
• It produces a legal effect or a similarly significant effect on the data subject.

The right to complain:

If you feel that Community Power PLC has not fulfilled its obligations under the Data Protection Act 2018, then you have the right to lodge a complaint with the Data Protection Commission (DPC).

The DPC offers guidance on how to make a complaint here:

https://forms.dataprotection.ie/contact

Automated decision making, including profiling:

Community Power PLC do not use any automated decision making or profiling.

Updates or Questions

This Privacy Policy is reviewed annually to determine if it needs to be updated. If any update occurs, this will be communicated on our website’s front page

It would also be reviewed each time we add functionality to our website.

Please direct any questions you may have directly to info@communitypower.ie.

Community Renewable Energy Supply

General Terms and Conditions of Supply for Domestic Customers

We have laid out our general terms and conditions in a fair and transparent way, making them easy to understand for all our customers.

We would ask you to take note of the following provisions:

• Security Deposit (Clause 5)
• Duration (Clause 2)
• Prices & Billing (Clause 4)
• Termination (Clause 11)
• Data Protection (Clause 18)

 

1.Definitions

“Conditions” means the standard terms and conditions of supply set out in this document;

In these conditions the words below have the following meanings:

“Agreement” means this agreement for the supply of electricity including the application signed by you in person or any application agreed by you on line, by telephone or received by email and  sent to you within a reasonable period called a cooling off period and during which you may opt out of the contract or in the event that you occupy a Property if you consume electricity on the property, then this agreement governs our relationship too. It may also include specific additional terms fr specific offerings.

“Arrears” means an overdue payment that has not been paid by the customer or on an account; 

“Billing Period” means a period of two months in respect of which we will issue invoices to you under this Agreement;

”Community Power” or “we” or “us” or “our” means Templederry Renewable Energy Supply Limited trading as Community Renewable Energy Supply, a company incorporated in Ireland with registration number 477115 and registered office at Friar Street, Nenagh, Co. Tipperary and includes its successors, assigns, designated third parties, subcontractors. It will also be referred to as the “Supplier”;

“Regulator” means the Commission for Energy Regulation and it is Ireland’s independent energy regulator;

“Distribution Services” means any works carried out by ESB Networks in relation to the customer’s Electricity Connection, including but not limited to the provision, installation, repair, maintenance, energisation or de-energisation or servicing of the meter or equipment used in the distribution and supply of electricity;

“Electricity Connection” means the connection between the electricity network and the property up to and including the Meter;

“Electricity Network” means all the transmission and distribution wires used for the transmission, distribution and supply of electricity to, from or within Ireland.

“Emergency” means emergency endangering persons and/or property or an outage in the electrical supply arising from a fault in the electricity network;

“Emergency Response Service” means the emergency response service operated by ESB Networks for the purposes of receiving and responding to reports of actual or suspected electricity emergencies;

“Length of Contract” means the term of duration of the Contract, which will be notified to you at the time of the Contract;

“Licence” means the Licence to supply electricity granted to us by the regulator to supply electricity;

“Meter” means the electricity meter and related fittings and wires installed by ESB Networks for measuring the quantity of electricity used by you on the Property and includes any such meter or meters of any type supplied to you at any time at the Property;

“MRSO” means the Meter Registration System Operator, a body run by the ESB Networks which maintains the register of all electricity meter points in Ireland;

“Payments” means the product or offering made available by us. 

“Property” means the Property or premise specified in the application for electricity supply completed by you or such other Property as may be notified by you to us and accepted by us from time to time.

“Siteworks” means any works carried out by the DSO in relation to Your electricity supply and any other piece of work as set out in the DSO’s Siteworks charges including, but not limited to the provision, installation, repair, maintenance, withdrawal or reinstatement of electricity supply or the Meter or equipment used in supplying electricity to Your premises.

“Tarriff Structure” means our list of current tariffs and the pricing structure applicable to each; and means you the customer who has entered into this agreement. Where you are more than one person or entity, each person or entity is jointly and severally liable for you obligations under this agreement;

References in the Conditions to a document shall be references to such document as amended or replaced from time to time.

2.Supply & Length of Agreement 

1. a) Community Power (“We”) will supply electricity to the Customer (“You”) at the Property as set out in the Agreement. We will notify you at the time of the Agreement duration of the Agreement. We may issue you additional product specific terms and conditions depending on the product you have chosen. Together these terms and conditions and the product specific terms and conditions form the Agreement between us. The contract will automatically renew unless notified by the Customer that it has been terminated. In certain offerings, and subject to the cooling off period in consumer contracts, the contract will be for a specified minimum period during which time early termination by the customer may attract clearly defined penalties.
2. b) If we do not already supply you at the Property, we will begin supplying the property on the date the MRSO notifies us we are the Supplier and the Agreement will commence on that date.
3. c) You can cancel the Contract within 14 days from the date you agreed to the Agreement under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 by using the cancellation form on our website communitypower.ie or by contacting us in accordance with Condition 16.
4. d) In certain circumstances, you may require us, for whatever reason, to supply electricity to you during the-day cancellation period set out above. In the event where you wish to cancel this agreement during the 14 days but following the commencement of our supply of electricity to you, you agree to pay for all electricity supplied to you up to the date of cancellation.
5. e) If you are providing information about other people on a joint application or otherwise, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit reference and fraud prevention agencies.

3.Metering and Billing

 

1. a) The electricity supply will be measured by the Meter. The metering equipment installed is maintained by ESB networks. ESB Networks staff, its agents or contractors will take a meter reading four times a year to ensure your electricity usage is recorded correctly. There will be two planned estimates per year.
2. b) When your Meter is not read, estimations of your electricity consumption may be made by ESB Networks. An estimated meter read will be calculated based on prior electricity usage at the Property, the time of year and the nature of the Property.
3. c) We will regularly send your bills for the electricity that you use. Your bill may also include charges for services including (but not limited to) Siteworks charges that we have supplied to you and will include VAT.
4. d) If you or we discover that any meter reading has been inaccurate or omitted, or the readings have not been converted into charges correctly, you or we, as the case may be, must pay any money that is due at the date of the next bill or when requested to do so by Community Power. 
5. e) If we have not been able to get a meter reading for any reason, we will use estimated readings. You can also provide us with your own meter reading by phoning ESB Networks 1850 33 77 77. Please have your MPRN to hand.
6. f) If we supply electricity to you but all or part of such electricity supplied is not registered by the meter (due to a fault or unauthorised interference or any other reason), you must pay an amount equal to the charge that would have been payable had the meter or metering equipment been working properly.
7. g) Further information on your bill can be obtained in our Code of Practice on Billing. A copy can obtained by contacting us in accordance with Condition 17.

4. Prices & Billing 

1. a) We will ensure that you will receive your bill promptly and regularly as per these Bills will be issued no later than one month after the receipt od scheduled or estimated reading from ESB Networks for the billing period.
2. b) We offer both paper and e-billing to customers. If you wish to switch from e-billing to paper billing, this can be facilitated by calling us as per Condition 16. However, if you availed of a discount due to e-billing, this discount will be revoked.
3. c) Each customer is billed at their relevant tariff rate or category, based on your profile and location. Your profile number is displayed on your invoice.
4. Profile 1: Urban Domestic 24Hr
5.       Profile 2: Urban Domestic Night Saver

iii.      Profile 3: Rural Domestic 24Hr

1.       Profile 4: Rural Domestic Night Saver

1. d) If there are any changes to a tariff, we will notify you 30 days in advance of the effective from date. The exception is where a customer is on a flexible contract where tariffs change more frequently.
2. e) Our Tariffs will be made available on our website or can be obtained by contacting us as per condition 16.
3. f) If You do not pay your bill on or before the due date, and we incur charges in relation to collecting overdue payment, these charges may be applied to your account. Such costs include, but are not limited to, where the bank rejects a direct debit due to insufficient funds; the bank returns an unpaid cheque, or any third party costs the We incur in collecting the overdue payment from You.
4. g) If any of your direct debit payment are returned by your bank as being unpaid, You agree and acknowledge that We will be permitted to make representation to your bank for the amount of the unpaid direct debit within 7 days of the notification of return by Your bank.

5.Security Deposit

1. a) Sometimes we require security against future bills. It will depend on your individual circumstances and your credit history. We could ask that when you sign up to Community Power you pay by Direct Debit and/or that you lodge a cash deposit.
2. b) When a deposit has been requested, this security deposit will be maintained for a period of 12 months. The security deposit will be refunded or credited to the next bill following satisfaction of credit terms for a continuous period of 12 months or you have closed your account and all sums due have been paid.
3. c) We may also request a security deposit from you at anytime during the supply of Electricity to you in the event that you fail to pay or are late in paying any amount due to us. Further details can be found in our Code of Practice for Billing.

6.Special Services Customers and Priority Support Customers

1. We maintain a register of special services customers and priority support customers. The details of the services are set out in our Code of Practice for Vulnerable customers, see condition 17 for details on how to obtain them.
2. A special services customer defined as a person or persons on your household of advanced age, has physical, sensory, intellectual or mental health issues. These households are exempt from disconnection due to non-payment during the winter months. Advancing age is where a person is aged 66 or over, living alone with another vulnerable person or minors. Winter months is from 1st November to 31st March.
3. A Priority Services Customer is where a person or persons in your household is critically dependent on electrically powered equipment which includes but not limited to, life protecting devices, assistive technologies to support independent living and medical equipment.

7. Change of Supplier and Debt Flagging

1. There is no charge for changing electricity suppliers.
2. Under certain circumstances, we reserve the right not to complete the change of supplier request. You will be notified in writing. This complies with our Electricity Supply Licence.
3. When you request to change supplier, as part of this process, ,ESB Networks will notify your current supplier. Your current supplier will notify us if you are in arrears for more than the levels set out by the Regulator. If we decide not to proceed with the change of supplier request doe to the arrears, we will notify you in writing.
4. If you are our customer and you request to change to another supplier, and you have arrears greater than the levels set out by the Regulator, a debt flag will be raised to inform the other supplier. For more information on the levels set by the Regulator, please refer to our Code of Practice for Sign Up.
5. Your personal information may be transferred to ESB Networks for the purpose of maintaining and operating supply to the premises.

8.Electricity Emergency

999. a) ESB Networks operate the Emergency Response Service on behalf of all electricity customers. The 24-hour telephone number is 1850 372 999.

9.Limitation of Liability

1. a) We will not be responsible for any loss or damage sustained by you in respect of any failure by us to supply electricity ass a result of out inability to secure a supply of  electricity, industrial action, breaks or defects in mains, or any other reasonable cause outside our control.
2. b) We will not be liable to you under the Agreement, tort (including negligence) or otherwise for any indirect or consequential loss or economic loss suffered by you as a result of the sale or supply of electricity or in connection with this Agreement.
3. c) We will not have any liability howsoever arising in respect of, or in connection with, any failure of the services provided by ESB Networks, your Electricity Connection or any Distribution Services.
4. d) The Customer accepts liability for the care and maintenance of the electricity appliances and associated wiring at the Property.
5. e) We accept no liability arising in relation to you Electrical Appliances and associated wiring.
6. f) Nothing in this Agreement will exclude or restrict our liability for damages arising out of liability for death or personal injury arising from our negligence.

10.Termination

1. You may terminate this Agreement in the following circumstances:

1.       If you are moving out and no longer wish to keep your electricity account open. You must give us 14 calender days’ notice in advance of you leaving your property (or as agreed by us) by telephone or by writing to us (in accordance with Condition 16) and pay the amount due for all electricity used up to the date of the termination including any ther charges or obligations as per your  Agreement
2.       Where do you not provide a meter reading, or access to de-energise the property, we will estimate the closing read and any charges arising from the estimate must be accepted by you as the amount due on your final bill.
3.       Where the supply of electricity is withdrawn due to your default, you will pay us all expenses incurred and the cost of supply withdrawal and subsequence reconnection, if any, in line with regulated charges and codes of practice.

1. We may terminate this Agreement, provided we have always complied with our Codes of Practice, if:

1. You fail to pay any bill for the electricity we have supplied or any other amount under this Agreement for supply electricity.
2. You do not agree to a payment arrangement; break an agreed payment arrangement; refuse a Pay-As-You-Go Meter or; you have not paid a security deposit when requested by us to do so.
3. We have good reason to suspect fraud or money laundering; you gave us false or misleading information or; you are subject of insolvency or bankruptcy proceedings.
4. It is not economically viable to continue to supply electricity to your property.
5. You will be notified in writing of the termination with 14 days’ notice

1. C) The agreement may be terminated without notice in the following circumstances:
2.       If the emergency response service or ESB Networks inform us that there is  

           risk of injury to persons or property.

1.       If we no longer have a license to supply to your property.

iii       If the Regulator has given direction to the Supplier of Last Resort to supply  

          your property, the contract will end on the date the direction takes effect. 

 

11. Complaints

1. If you are unhappy with our service, please contact us and we will strive to resolve the issue. See condition 16 for contact details.
2. We will acknowledge your complaint and respond within ten working days. You can escalate your complaint, if you are unhappy with the initial response.
3. Within eight weeks, all complaints will be resolved or an action plan put in place that has been agreed with you. We will keep you informed about the progress.
4. We have a code of practice on handling complaints so please contact us to receive a copy.
5. If you are still dissatisfied with the final response, you can contact the CER for an independent review of your complaint.

12. Variation of General Conditions

1. These terms & conditions will change from time to time as the needs of our customers and the regulatory environment of electricity changes.
2. You will be notified by electronic means or by post with a minimum of 30 days notice of the change taking effect.
3. You, the customer, will be given the right to withdraw from the changed terms and conditions during that 30 day period, otherwise you will be deemed to have accepted the new Conditions.
4. The Conditions can be found on our website, or by contacting us in accordance wit Condition 16.

13. Assignment

1. You may not assign this Agreement without our consent
2. We may, without your agreement, assign or transfer all or any part of our rights ad subcontract any of our obligations under this agreement to a party that holds the necessary authorisation(s).
3. On such assignment or transfer, we may handover your security deposit and any interest in same to the party mentioned in (b) or refund it to you.

14. Notices

1. We will have given you proper notices:

1. If we send the notice by post to your last known address.
2. If we address the notice to some or all customers in an advertisement in a national newspaper. Notices may be included in any other communication we send you.

1. You have given us proper notice if you send the notice by post address to us at our main office in accordance with Condition 16. 

15. Contact Details

Templederry Renewable Energy Supply t/a Community Renewable Energy Supply

93 Silver Street

Nenagh

Co. Tipperary

E45AD65

TEL: +353 (0)67 56005

Email: info@communitypower.ie

Website: www.communitypower.ie

16. Community Power Codes of Practice & Customer Charter

Codes of Practice (COP) list below and other policies including the Community Power Customer Charter and these Terms and Conditions of Supply. A copy can be posted upon request or alternatively, they can be found on our website. Refer to Condition 16 for details.

Codes of Practice (COP) include:

• Marketing and advertising
• Sign Up
• Customer Billing
• Disconnection
• Vulnerable Cuatomers
• Complaint Handling

17. Data Protection Notice

1. a)  In order that we may provide you with an effective service, it is necessary for us            to collect and use data relating to you. This data is mainly used to manage your customer account. In addition, data relating to you may be used for your own    business purposes which can include credit checking and market research. We may keep your data for a reasonable period after you cease to be supplied by us but will not keep it for any longer than necessary and/or as required by law.
2. b) Should you choose to move your electricity account to another supplier, we may   disclose details of your electricity usage and account history to the acquiring supplier.
3. c)  We may disclose your data to agents wh act on behalf of us in connection with activities referred to above or for any safety related activity and/or by the  Distribution Services for planned outage notification. Such agents are permitted to use your data only as instructed by us. They are also required to keep your data safe and secure.
4. d) From time to time, you may speak to our employees (or agents acting on our behalf) by telephone. To ensure that we provide a quality service, your telephone conversation may be recorded. We will treat the recorded information as confidential and it will only be used for training/quality control, account management and customer satisfaction purposes or any other purposes mentioned in this notice. 
5. e) You have the right to ask for a copy of your personal data (we are entitled to charge a nominal fee for this). If you wish to avail of this right, you should submit a written request in accordance with Condition 16.
6. f) In order to protect your privacy, you may also be asked to provide us with suitable proof of identification.
7. g) If any of your details are incorrect, please let us know and we will amend them .
8. h) In the event of a market failure involving a supplier default, your personal information may be transferred to a Supplier of Last Resort following a direction from the Regulator.

18. Marketing

1. We, and/or agents acting on behalf of us may contact you by text message, email, post, telephone or in person with information about products or services relating to electricity or other products and services, including those offered by third parties which may be of interest to you.
2. If you wish to opt out of receiving information mentioned above, please contact us in accordance with Condition 16.

19. Deemed Contract

1. A Deemed contract will be in place where your property is no longer subject to a contract for supply of electricity by Community Power.
2. A Deemed contract will start on the date you take electricity supply from Community Power
3. The terms of a Deemed Contract constitute an agreement between you and Community Power.
4. Customers supplied under a Deemed Contract are free to enter into a contract of supply with Community Power or with another supplier.
5. The Deemed contract will continue until you enter into a new contract wit Community Power or another supplier. 
6. We will issue you with bills to your property based on actual or estimated meter readings for which you are liable to pay.
7. Your property is at risk for disconnection while subject to a Deemed Contract.
8. A property supplied under a Deemed Contract is subject to the Standard Connection Agreement with ESB Networks.