New Customer credit risk evaluation policy & associated deposits / payment options

As a Community Owned Supply Company, Community Power is keen to minimise the risk of bad debts and to protect our existing customer base who pay their bills as per our terms and conditions. Community Power requires new residential customers or customers taking over a new account (move-in) to comply with one of the following options:

Payment options and deposits for new accounts:

New customers switching their supply to Community Power who upload their most recent invoice showing good standing from their current supplier can sign-up to pay invoices by Direct Debit.

New customers signing up for a new account without history of electricity supply will need to provide a Security Deposit of €300.00 payable by debit card. These customers can sign-up to pay invoices by Direct Debit. The security deposit is refundable to the account after 14 months consecutively timely payments.

Customers returning to Community Power with good credit history with Community Power may request to waive deposit.