At Community Power, we care about every customer. Some people may need extra support. That is why we have Special Services and Priority Services Registers. If you or someone in your household qualifies, we will make sure you get the help and protection you need. Our Code of Practice on Vulnerable Customers outlines the services and protections we provide.

What is a Vulnerable Customer?

Under energy regulator (CRU) guidelines, you may be considered a vulnerable customer if:

  • You depend on electrical equipment for medical or independent living needs, or
  • You could be at risk if your power were disconnected during the winter months (Nov–Mar) due to age or health reasons.

 Special Services Register

The Special Services Register protects customers who may be especially at-risk during winter. If you are on this register, you cannot be disconnected for non-payment between 1st November and 31st March.

You may qualify if you:

  • Are aged 66 or over and live alone, with minors, or with others aged 66+
  • Are Deaf or Hard of Hearing
  • Are Blind or Partially Sighted
  • Have mobility difficulties
  • Have speech or language difficulties
  • Have learning difficulties
  • Experience mental health issues
  • Have dexterity difficulties

 

Priority Services Register

The Priority Services Register is for customers who are critically dependent on electricity-powered equipment, such as:

  • Life-saving medical devices
  • Assistive technologies that support independent living
  • Other essential medical equipment

If your household depends on this type of equipment, it is especially important to register so we can make sure you have priority support from ESBN.

How to Register

  1. Complete an online registration form at www.CommunityPower.ie under our FAQ Section.
  2. Alternatively, you can request a registration form via email to admin@communitypower.ie or call us at 067-56005. We can send a form via email or post for you to complete, sign, and return it to us (by email or post).
  3. Provide evidence if requested (such as medical documentation or ID).
  4. Once registered, we will add you to the appropriate register and share your details with ESB Networks to ensure full protection.