When you want to close your account or are moving to a new house, you need to take the following steps:
Step 1. You will need to give us notice by phone, email or post.
Step 2. The closure notice must include the following: – Your name and MPRN number (see top of latest Bill) – A closing meter reading – Forwarding address so we can send you your final bill.
We will only accept a termination notice from the authorised account holder or the nominated representative that we have on record. If you cannot provide a final reading you will be final billed based on an estimated reading provided to us, by ESB Networks Ireland.
In the unlikely event that you don’t inform us that you are moving out you will be held responsible for any energy used up to the date the meter is disconnected for vacancy or a new customer moves into the premises. We will pursue unpaid debts using our debt collection procedures. All unpaid debts will be subject to our normal debt collection procedures.
We may withhold supplying energy or opening an account with us in your name until all outstanding debt is paid. You may not be able to open a new account in a new premise with us until all your outstanding debt is paid. Unpaid debts may be transferred to a new account and this will depend on individual circumstances.
Step 3. Once we have a final reading and a forwarding address, we will issue you with your final bill no later than six weeks from the effective date of the change of supplier or account closure taking place.
Your final bill will include information about any credit due to you. We will refund any credit owing to you, either directly into your bank or if you require a cheque payment, please contact us on 067 56005. We will make any credit payment to you within 2 months of your final bill date.