Yes. The date your switch to your new electricity supplier is completed will determine which supplier holds your credit:
- For the first payment period, if you switch electricity supplier between 29 November 2023 and 31 December 2023, it is the supplier you were with on 29 November 2023 that will be responsible for providing you with the credit.
- For the second payment period, if you switch between 20 December 2023 and 29 February 2024, it is the supplier you were with on 20 December 2023 that will be responsible for providing you with the credit.
- For the third payment period, if you switch between 28 February 2024 and 31 March 2024, it is the supplier you were with on 28 February 2024 that will be responsible for providing you with the credit.
A supplier may apply the credit to your closing bill if applicable or credit you back via the means by which you pay your bills.
When you switch electricity supplier, there is usually a gap between the day you request the switch, and the day the switch is confirmed by ESB Networks, in line with normal market operations. If you request to switch electricity supplier before the effective date for a credit payment period, but your switch to the new supplier does not complete until after the effective date, it is the supplier you are switching away from (your old supplier) that would hold your credit.
Please note, the date your switch was completed may not be the same as the date your new supplier started to bill you from. Your old and new suppliers should both be able to see the date your switch completed from their systems, so whichever one you talk to should be able to advise you of this date if there is any confusion about which supplier holds your credit.