For customers that are not yet eligible for a smart meter:

ESBN will provide a deemed (estimated) export and you must complete an NC6 form with ESBN

Please note, if a customer has refused or refuses the installation of a smart meter, then they will not be eligible for a deemed export profile.

If a customer has refused or refuses the installation of a smart meter and now wants to avail of the scheme, they must request the installation of a smart meter, this can be done through their supplier or ESBN.