How can I access the Smart Meter Portal to view my electricity usage?
You can gain access to your half-hourly usage reports via ESB with or without a [...]
How can I access the Smart Meter Portal to view my electricity usage?
You can gain access to your half-hourly usage reports via ESB with or without a [...]
What is CTF for a Smart Meter?
CTF (Communications Technically Feasible) is a check that ESB Networks will perf [...]
Tariffs for Smart Meters:
When a Smart Meter is installed, it will default to the same (legacy) tariff set [...]
How will I receive credit for my Mini-generation export?
Payment is provided as credit on your bill. Credits are provided on invoices on [...]
When will I get a Smart Meter for Mini-generation?
ESB Networks are expected to rollout of 3 phase meters in late 2025. For systems [...]
What is Mini-generation?
Mini-generation installations (11kVA to 50kVA) are for larger commercial renewab [...]
Who is eligible?
You are eligible to receive the electricity credits if you are a domestic custom [...]
What if I switched suppliers?
If you switch electricity supplier, you won’t receive the credit twice. Switch b [...]
When will I receive the €250 government electricity credit?
The first credit instalment of €125 will be on November usage invoices issued in [...]
What is the Government Energy Credit Scheme IV
It was announced in Budget 2025 that all domestic electricity customers will get [...]
Who is low usage?
A low usage electricity account is one that used less than 150kWh of energy, in [...]
What if I have contacted my supplier and still need help?
If you cannot resolve the issue with your supplier, you can contact the CRU’s Cu [...]
Who should I contact if I don’t receive the credit?
Suppliers will place further information on their websites with the exact dates [...]
If I switch supplier, will I receive the credit twice?
No. If you switch supplier around the time of an effective date (29 November 202 [...]
I have a prepay meter, how will I know when I have received the credit?
Prepay customers will be notified by their supplier via an email/text message/me [...]
If there is a change in account holder (i.e. if I move out), will I still get the credit?
If you are a registered account holder with an electricity supplier on the ‘effe [...]
What if I switch electricity supplier, will I still get the credit?
Yes. The date your switch to your new electricity supplier is completed will det [...]
My account is currently paid up to date or in credit – how can I access the government credit?
Should your first billable amount after the credit is applied to your account, b [...]
Can the credit be used to pay off my gas debt?
No. The credit cannot be used towards gas debt. The scheme has been designed as [...]
Can the credit be used to pay off debt?
Yes. The credit can be used to pay off debt that a domestic customer has on thei [...]
Can the credit be used to re-connect electricity supply?
Yes. The credit can be used towards the fee to re-connect a domestic electricity [...]
Can the credit be used to re-connect electricity supply?
Yes. The credit can be used towards the fee to re-connect a domestic electricity [...]
Is the scheme means tested?
No. It is not means tested, as the application of such criteria would override t [...]
Will people with multiple residences, for example holiday homes, be eligible?
The scheme will apply to every domestic electricity account holder. This means t [...]
My electricity bill is included in my rent, will I still get the credit?
For operational reasons the scheme can only credit the domestic electricity acco [...]
How will the credit be applied to my account?
The credit will be automatically applied to your account, either as a credit on [...]
When will I receive the payment?
The exact date you receive the payment will depend on your electricity supplier. [...]
I have a prepay meter, will I still receive the credit?
Yes. The scheme will apply to all domestic electricity accounts, including pay a [...]
Who is eligible?
You will receive the electricity credits if you meet all of the following three [...]